We take our commitment to providing accessible services to customers seriously. If you are deaf or have a hearing or speech impairment, you can contact us on the National Relay Service, a government initiative that offers an Australia-wide phone service for people who are deaf or have a hearing or speech impairment. It is available at no additional charge:

• Talk-to-text users, please call 133 677 and then ask for (02) 9839 3830

• Speak-to-listen users, please call 1300 555 727 and then ask for (02) 9839 3830

• Internet relay users, please connect to the NRS and then ask for (02) 9839 3830

If you require this Policy in another language, please contact us at the details below:
Email: complaints@nibaustralia.com.au
Telephone: (02) 9839 3830
Post: PO Box 844 Baulkham Hills NSW 1755